Return / Refund Policy

Claims for Misprinted/Damaged/Defective Items

  • Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Submitting a Problem Report

  • If you or your customers notice an issue with the products or anything else in the order, please submit a problem report.

Return Address and Unclaimed Returns

  • The return address is set by default to the Infinite Ink A.I. facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns will be donated to charity after 30 days. If our facility isn't used as the return address, you will be liable for any returned shipments you receive.

Wrong Address

  • If you or your customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed Shipments

  • Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipment to yourself or your customer (if and as applicable).

Unregistered Accounts

  • If you haven't registered an account on our platform and added a billing method, you agree that any returned orders due to an incorrect shipping address or failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without issuing a refund).

Non-returnable Items

  • Infinite Ink A.I. does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Customer Returns

  • It is best to advise your customers to contact you before returning any products. We do not refund orders for buyer’s remorse except for customers residing in Brazil. Returns for products, including face masks, as well as size exchanges, are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your customers, you will need to place a new order at your expense for a face mask or a product in another size.

Brazilian Customers

  • Customers residing in Brazil who regret a purchase must contact our Customer Service and express their wish to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible.

Notification for EU Consumers

  • According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
    1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
    2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.
  • Therefore, Infinite Ink A.I. reserves the right to refuse returns at its sole discretion.

Governing Language

  • This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Refund Policy

Refund Eligibility

  • Refunds are eligible for products that are misprinted, damaged, or defective upon arrival. Claims must be submitted within 30 days of receiving the product. For packages lost in transit, claims must be submitted within 30 days after the estimated delivery date. Approved claims will be refunded at our expense.

Refund Process

  • To request a refund, please contact our customer service team with your order number and details of the issue. Once your claim is reviewed and approved, we will process your refund. The refund will be credited to your original method of payment within a specified number of days, depending on your card issuer’s policies.

Non-refundable Items

  • We do not offer refunds for buyer’s remorse. Items that are sealed for health protection or hygiene reasons, such as face masks, are non-refundable if the seal is broken after delivery.

Exchanges

  • If you wish to exchange an item, please contact us with the details. Exchanges are at your discretion and expense. You will need to place a new order for the desired item.

Brazilian Customers

  • Customers residing in Brazil may request a refund within 7 consecutive days after receiving the item, provided it has not been used or damaged. A picture of the item must be submitted for evaluation. Approved refunds will be processed according to the standard refund procedure.

EU Consumers

  • As per the EU Directive 2011/83/EU, custom-made and personalized items, as well as unsealed goods not suitable for return due to health or hygiene reasons, are exempt from refunds.

Contact Information

  • For any questions or concerns regarding our return and refund policy, please contact our customer service team.